Payment methods
We accept bank transfer (SEPA and SWIFT) and, for selected transactions, letters of credit. Card payments may be available for deposits. Cash payments are not accepted.
Escrow and payment on delivery
Funds are held on a segregated escrow account and released to the seller only after the machine has been delivered and the return window has passed without a valid claim. This is how our money-back guarantee is secured.
Deposits and deadlines
A deposit of up to 10% of the purchase price may be requested to reserve a machine. The balance is due within 5 business days of invoice unless otherwise agreed. Bank charges are borne by the payer.
Invoicing and VAT
Invoices are issued electronically. VAT is charged according to the delivery destination and the buyer's VAT status; intra-EU and export deliveries can be zero-rated where valid documentation and a VAT number are provided.
Compliance checks
Payments are subject to sanctions and anti-money-laundering screening. We may request beneficial-ownership information and may decline or reverse transactions that fail these checks.