Legal conformity guarantee
Every machine sold to a consumer is covered by the two-year legal conformity guarantee under Spanish law. Business buyers are covered by the statutory minimum warranty for business-to-business sales, as set out in our Sales Conditions.
Manufacturer warranty
Where a machine is still inside the manufacturer's warranty period — up to 36 months on recent equipment — that warranty is transferred to you with the machine and the remaining period is stated on the listing before you order.
14-day right of withdrawal
Independently of any warranty, buyers may return any equipment within 14 calendar days of delivery without providing a reason, provided the machine is unused, in the same condition as delivered, and has not been modified, repaired or dismantled. Return transport is arranged and paid by the buyer. A restocking fee of up to 15% and any depreciation caused by handling may be deducted from the refund. See Refund & Returns for the full procedure.
Inspection on delivery
Please check the machine on arrival together with the driver. Note any visible transport damage on the delivery note and report it to us within 48 hours so we can open a claim with the carrier.
Spare parts and technical support
Spare parts are available for all brands we sell, and we help you source them after the sale. Technical and after-sales requests sent to info@conspime.eu or by phone to +49 1577 5102219 are answered within 24 working hours.
How to make a claim
Write to info@conspime.eu with your invoice number, the Reference SKU of the machine, a description of the fault and photos or a short video. We confirm the next steps in writing, and repairs, replacement parts or a refund are agreed before any work starts.